Expert Plumbing & Electrical Services in Menlo Park, CA

  First of all I have to say all of the Caccia plumbers that came out are super professional, friendly and do excellent work. In the last couple of years,... Read More they have done close to $20K of work on my home and my rentals. And I have given them 5 stars rating twice. However, I am a bit disappointed with the recent scheduling work by their phone agent

In early 2023, I enrolled in Caccia Care Club for my home and my rentals. In Dec 2023, my tenant called to schedule for the annual complementary service scheduled for Jan 2024 to flush the water heater, camera inspection of sewage line and snaking a drain. The day before the appointment, my tenant called to reconfirm the appointment and the phone agent informed her that in order to use the complementary service, I will need to have a paid service first. I was surprised because I not told about this requirement when I purchased the Care Club membership. I called Caccia and the phone agent confirmed that is the policy. I told her it doesn't make sense that I have been paying for the membership for almost year, but I actually can't use the service. So I informed her that I would like to cancel the membership. Then the agent checked with her boss and told me that they will make an exception.

After a couple of months, my tenant tried to call again to schedule the appointment for around end of March. After she waited most of the day, the plumber cancelled the appointment because his previous job took longer than expected. Now it is May 2024 and my tenant has moved out. My wife called to schedule an appointment for flushing the water heater, camera inspection of sewage line and snaking a drain. She specifically asked to send someone who can do all three tasks so she doesn't have to make multiple trips to the rental property. Today the plumber came and did a great job flushing the water heater. However, he said he was not scheduled to do the camera inspection of sewage line and snaking a drain which will need to be scheduled for next week. While Caccia plumbing team does great work; however, I am not happy the phone agents are not as diligent with their work.

  We called Caccia when we needed a sewer lateral replaced - this is a big, expensive job and we wanted to be sure it was done right. Caccia came... Read More through for us again, from a detailed estimate to handling the needed permits to effective traffic control and maintaining a clean and safe work area. Still our #1 choice for plumbing jobs!

  Great service from Caccia Plumbing! I especially appreciate the diligent effort from Guillermo Ortigoza and Ofa Veimau!

  We had a fantastic experience with Joe from Caccia Plumbing! He was super prompt in arriving after we placed an urgent call into Caccia as we'd lost all water... Read More supply into the the interior of our house. Joe was quick to diagnose the issue, acquire all the parts for repair, and had us up and running in less than 24 hours. He also came up with a creative solution that saved us more than $2,000 relative to another quote we received for the same work. We would highly recommend Joe and Caccia Plumbing and will be using Caccia for all our plumbing needs in the future!

  The owner called to apologize and he was able to provide competitive quotes. For both sewer lateral and remodel.

  Caccia Plumbing came out today to flush my tankless water heater and correct a problem with the sink drain stopper. Dayna Diangson did the work. As always, they scheduled an... Read More appointment time and came as scheduled. We explained the sink stopper problem and the location of the tankless water heater. Dayna completed all work in a professional manner. Work was as with all Caccia work excellent. Will always request a plumbing estimate from Caccia on all plumbing work.

  I am simply blown away by the service that I received from Luvet Grajeda and Caccia Plumbing!

I purchased an old home and discovered quickly it needed... Read More a new washer and dryer. When the installation people came, they showed me that one of the valves was leaking, preventing a proper installation. So I called Caccia plumbing to help replace the valve.

The customer service on the phone was phenomenal, and I was able to get an appointment in less than 48 hours (I could have gotten it sooner too, but since it wasn't an emergency I was ok with 2 days later). Prior to the appointment, I received confirmation of the appointment, and on the day of I got a text with a photo of the person who was coming to assist me so I knew who to expect.

When Luvet showed up, he was amiable, courteous, and extremely helpful. He not only addressed the problem, but also explained what other things I could do to prevent other problems in the future. While he was there, I also showed him some other issues plumbing issues the house has, and he was able to take care of all of them in the same appointment, explaining at every step what he was doing and why he was doing it. He also made some recommendations for future things to address without any pressure to do anything unnecessary. Pricing was fully transparent, and he made sure that I was comfortable with everything before proceeding.

I am incredibly grateful for Luvet and the team at Caccia Plumbing. Our family will definitely be using them moving forward, and if you're reading this I suggest you do as well. You will be happy you did!

  5* customers service. The operator was very kind & clear for the steps. She took my request & info. Told me the next steps, such as a... Read More f/u call to schedule an appt, when would they call me, such and such. Later on the same day, they scheduled me a free estimate appt. On the day of, they texted me with the ETA which helped a lot. The gentleman came on time. He checked the issue & offered to check other issues that we might not be aware! Very good customer service.

  I had a clogged sink and my usual plumber buddy who live up the street from me of course was in Tahoe for the weekend. I called 2 companies... Read More in Half Moon Bay both of which were booked out 2-3 weeks. Did some yelp searching and saw good review so lobbed in call. They picked up right away and within 2 hours a guy was here. Very good guy and said that he would recommend that while I have him do the snake also to replace most of the parts under my sink. I told him that I appreciated that but I have a friend who is a plumber, he said he would try to make it work. He found the clog, and got everything back together with no leaks

I will use these guys again for sure