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  I've got no axe to grind, but just stating the facts: They said they would be here at 10am after our water was shut-off by the town. The repair... Read More was to replace a shower diverter valve. The water was shut-off at 9:30 am and I called them right away to let them know. Instead, they re-routed our plumber to another job and I had to keep calling in for updates as to when someone would be here.

They kept stalling. After waiting around for 5 hours without water I cancelled the job. Terrible customer service in my opinion, but for what it is worth, they were apologetic, after the fact. It was a wasted day.

The story had a good outcome. I ended up hiring a local independent plumber who did an excellent job at half the price of Caccia's estimate (which I was thought was crazy high to begin with, but gave them the benefit of the doubt because I did not know any better). Lesson learned: Always get 2 quotes.

  I had a clogged sink and my usual plumber buddy who live up the street from me of course was in Tahoe for the weekend. I called 2 companies... Read More in Half Moon Bay both of which were booked out 2-3 weeks. Did some yelp searching and saw good review so lobbed in call. They picked up right away and within 2 hours a guy was here. Very good guy and said that he would recommend that while I have him do the snake also to replace most of the parts under my sink. I told him that I appreciated that but I have a friend who is a plumber, he said he would try to make it work. He found the clog, and got everything back together with no leaks

I will use these guys again for sure

  Meh for Viessman boiler repair - misdiagnosed and charged a lot of money for it. Nice folks but had to hire a different contractor to solve the problem.

  5* customers service. The operator was very kind & clear for the steps. She took my request & info. Told me the next steps, such as a... Read More f/u call to schedule an appt, when would they call me, such and such. Later on the same day, they scheduled me a free estimate appt. On the day of, they texted me with the ETA which helped a lot. The gentleman came on time. He checked the issue & offered to check other issues that we might not be aware! Very good customer service.

  We had a fantastic experience with Joe from Caccia Plumbing! He was super prompt in arriving after we placed an urgent call into Caccia as we'd lost all water... Read More supply into the the interior of our house. Joe was quick to diagnose the issue, acquire all the parts for repair, and had us up and running in less than 24 hours. He also came up with a creative solution that saved us more than $2,000 relative to another quote we received for the same work. We would highly recommend Joe and Caccia Plumbing and will be using Caccia for all our plumbing needs in the future!

  When I did Google search for the good electrician in the area, I was surprised to see Cacci plumbing. I called the office to see if they do the electrical... Read More work. I was surprised to learn they have been doing the electrical work and asked if they do the free estimate. I was surprised to hear the yes. Then Ed Zalko came for the work. He was very courteous and finished the work as promise. I also heard that they are doing the plumbing, electrical work and HVAC. I will keep this in mind for the future.

  The owner called to apologize and he was able to provide competitive quotes. For both sewer lateral and remodel.

  I am simply blown away by the service that I received from Luvet Grajeda and Caccia Plumbing!

I purchased an old home and discovered quickly it needed... Read More a new washer and dryer. When the installation people came, they showed me that one of the valves was leaking, preventing a proper installation. So I called Caccia plumbing to help replace the valve.

The customer service on the phone was phenomenal, and I was able to get an appointment in less than 48 hours (I could have gotten it sooner too, but since it wasn't an emergency I was ok with 2 days later). Prior to the appointment, I received confirmation of the appointment, and on the day of I got a text with a photo of the person who was coming to assist me so I knew who to expect.

When Luvet showed up, he was amiable, courteous, and extremely helpful. He not only addressed the problem, but also explained what other things I could do to prevent other problems in the future. While he was there, I also showed him some other issues plumbing issues the house has, and he was able to take care of all of them in the same appointment, explaining at every step what he was doing and why he was doing it. He also made some recommendations for future things to address without any pressure to do anything unnecessary. Pricing was fully transparent, and he made sure that I was comfortable with everything before proceeding.

I am incredibly grateful for Luvet and the team at Caccia Plumbing. Our family will definitely be using them moving forward, and if you're reading this I suggest you do as well. You will be happy you did!

  Very quick response and technician Daniel was personable, professional and knowledgeable. He went to great lengths to assure that my problem was resolved and to make sure his work area... Read More was cleaned better than he found it. No doubt who I will be calling for all future plumbing needs!