Expert Plumbing & Electrical Services in Portola Valley, CA

  Great service from Caccia Plumbing! I especially appreciate the diligent effort from Guillermo Ortigoza and Ofa Veimau!

  I've used them many times and they always do a great job. Dayna was the latest plumber from Caccia to fix our plumbing problem. She was helpful and very professional.

  The owner called to apologize and he was able to provide competitive quotes. For both sewer lateral and remodel.

  I've got no axe to grind, but just stating the facts: They said they would be here at 10am after our water was shut-off by the town. The repair... Read More was to replace a shower diverter valve. The water was shut-off at 9:30 am and I called them right away to let them know. Instead, they re-routed our plumber to another job and I had to keep calling in for updates as to when someone would be here.

They kept stalling. After waiting around for 5 hours without water I cancelled the job. Terrible customer service in my opinion, but for what it is worth, they were apologetic, after the fact. It was a wasted day.

The story had a good outcome. I ended up hiring a local independent plumber who did an excellent job at half the price of Caccia's estimate (which I was thought was crazy high to begin with, but gave them the benefit of the doubt because I did not know any better). Lesson learned: Always get 2 quotes.

  5* customers service. The operator was very kind & clear for the steps. She took my request & info. Told me the next steps, such as a... Read More f/u call to schedule an appt, when would they call me, such and such. Later on the same day, they scheduled me a free estimate appt. On the day of, they texted me with the ETA which helped a lot. The gentleman came on time. He checked the issue & offered to check other issues that we might not be aware! Very good customer service.

  When I did Google search for the good electrician in the area, I was surprised to see Cacci plumbing. I called the office to see if they do the electrical... Read More work. I was surprised to learn they have been doing the electrical work and asked if they do the free estimate. I was surprised to hear the yes. Then Ed Zalko came for the work. He was very courteous and finished the work as promise. I also heard that they are doing the plumbing, electrical work and HVAC. I will keep this in mind for the future.

  Very quick response and technician Daniel was personable, professional and knowledgeable. He went to great lengths to assure that my problem was resolved and to make sure his work area... Read More was cleaned better than he found it. No doubt who I will be calling for all future plumbing needs!

  I am simply blown away by the service that I received from Luvet Grajeda and Caccia Plumbing!

I purchased an old home and discovered quickly it needed... Read More a new washer and dryer. When the installation people came, they showed me that one of the valves was leaking, preventing a proper installation. So I called Caccia plumbing to help replace the valve.

The customer service on the phone was phenomenal, and I was able to get an appointment in less than 48 hours (I could have gotten it sooner too, but since it wasn't an emergency I was ok with 2 days later). Prior to the appointment, I received confirmation of the appointment, and on the day of I got a text with a photo of the person who was coming to assist me so I knew who to expect.

When Luvet showed up, he was amiable, courteous, and extremely helpful. He not only addressed the problem, but also explained what other things I could do to prevent other problems in the future. While he was there, I also showed him some other issues plumbing issues the house has, and he was able to take care of all of them in the same appointment, explaining at every step what he was doing and why he was doing it. He also made some recommendations for future things to address without any pressure to do anything unnecessary. Pricing was fully transparent, and he made sure that I was comfortable with everything before proceeding.

I am incredibly grateful for Luvet and the team at Caccia Plumbing. Our family will definitely be using them moving forward, and if you're reading this I suggest you do as well. You will be happy you did!

  it is a great company. The plumber came on came on time. He finished his job clean up the place.. a five star service